Ink4Art.com Terms of Service:
Thank you for choosing Ink4Art.com! Our courteous and knowledgeable staff is here for you both before and after your purchase! Quality Inkjet Products at competitive prices with award winning customer support! It is our goal for you to always consider us as your first and best source for the products and services we offer.
Ink4Art brand products are guaranteed for life with the following terms and conditions. For your convenience, our phone hours are Monday through Friday 9:00am to 5pm, Central Time, excluding U.S. National holidays. If you have a question about a product we offer or would like assistance with a new order, our knowledgeable sales staff is available by calling 1-877-468-4657. You may also send an email from the page at this link. Upon receipt of your email, Ink4Art will immediately send an auto-reply email to confirm receipt, followed by a response from a sales representative within 24 business hours of the auto-reply email. If you have already placed an order and have questions concerning order status, tracking, or need to arrange a return, Customer Service Representatives can be reached Monday-Friday 9am to 5pm CST by calling 1-877-468-4657; or by e-mail from the page at this link. Receipt of your email will be confirmed with an auto-reply email. All emails confirmed received are responded to by an Ink4Art representative within 24 business hours of this confirmation.
If you have questions, require assistance, or would like technical support for a product purchased from Ink4Art.com, Technical Support Representatives can be reached Monday-Friday 9am to 5pm CST, by calling 877-468-4657; or by e-mail from the page at this link. Receipt of your email will be confirmed with an auto-reply email. All emails confirmed received are responded to by an Ink4Art representative within 24 business hours of this confirmation. Many questions can also be answered with a visit to our online tech center.
The following terms and conditions apply to orders placed with Ink4Art.com: Orders are processed on a first-in, first-out based on stock availability. Most in stock orders with a valid form of payment provided are processed the same day the order is placed if the order is submitted Monday through Friday prior to 12PM Central Standard Time. Ink4Art.com takes credit card and personal data security very seriously. All personal information provided to Ink4Art is SSL 128 Bit encrypted to ensure it remains private. Ink4Art does not sell, lease, or otherwise use information provided for any other purpose beyond the fulfillment of the order placed. Credit card orders require the correct billing address- this being where the statement for the credit card being used is received, for the order to be shipped. New ship-to addresses that are different from the billing address may require additional verification that will temporarily delay the order from shipping until verification is complete. New customers with an international ship-to or billing address may also be subject to verification processing. To ensure the quickest processing and shipping of your order, it is important to provide the most accurate information possible. Thank you!
Step 1: Order is placed and confirmed with Ink4Art.com. Go to step 2.
Step 2: Credit card billing address is verified. If ship-to address is different from billing address, this address is also subject to verification. An incorrect or unverifiable billing or ship-to address puts the order into a hold status until address is verified. Once verification is successful, go to step 3.
Step 3: Authorization in the amount of the order is attempted using the credit card provided. No charge is posted at this time, but the authorization will reduce your credit line or debit line available. Our order system works in real-time. Your order will not be completed until a valid form of payment is authorized. With a successful authorization, go to step 4.
Step 4: Order is now committed for product allocation. Once all items ordered are in stock, they will be taken from stock and the order will be sent to invoicing/shipping for final processing and shipment. Go to step 5.
Step 5: Once all correct items have been scanned to the order, the authorization is converted to a charge equal to the amount of the invoice being shipped and the invoice is printed. It is at this step that a charge will be posted to appear on your credit card statement. Go to step 6.
Step 6: Items picked for your order/invoice are sent to shipping with the newly printed invoice. The order is carefully packed up and shipped to the address you specified and by the service of your choice. To prevent errors, a barcode printed on our copy of your invoice is scanned to request the shipping address entry. The shipping address will appear exactly as you have entered it. Go to Step 7.
Step 7: Your package is promptly and properly delivered as ordered to the address you have provided.
The following terms and conditions apply to orders placed with Ink4Art.com:
If you receive a shipment that is incomplete, incorrect, or physically damaged, this must be reported to Ink4Art.com within 48 business hours of shipment receipt. Contact Customer Service at 1-877-468-4657, during the business hours of 9AM-5PM Central Standard Time, Monday-Friday without delay!
Need to return, exchange or replace an item? If you receive an item from Ink4Art.com and would like to return it for credit, exchange, or replacement, you must obtain a Return Merchandise Authorization (RMA). To obtain an RMA #, you may fill out our online RMA Request form found here: RMA Form.
You may also email from the page at this link or call 1-877-468-4657 during our customer support hours. Returns without a valid RMA number on the outside of the package will not be accepted by our warehouse.
All orders shipping within Illinois or with a payment form with a billing address within Illinois are subject to 6.5% Illinois State Sales Tax. Ink4Art.com does not bill or collect Sales Tax outside of Illinois.
For all shipments outside of the United States, any Duties, Taxes, and/or Brokerage Fees are the responsibility of the billed to party and these fees where applicable may be paid at the time of delivery or will be billed by Ink4Art.com after delivery.
The following terms and conditions apply to all merchandise returns:
Having problems with an item and would like it replaced?
Ink4Art.com will replace most Ink4Art brand products determined to be defective, for the lifetime of the product. For all other products, there is a 30 day return policy. After 30 days, the manufacturer's warranty applies and you will need to contact the manufacturer for fulfillment of the warranty they provide. The customer is responsible for the shipping cost to return the item. In most cases, Ink4Art.com will pay to ship out the replacement item. Electronics deemed defective will be repaired or replaced at the discretion of Ink4Art.com.
For your convenience, Ink4Art.com offers two methods for processing a replacement request:
- Option 1 is a standard replacement RMA. You first send the item back to our warehouse. Upon its receipt, the RMA is processed so a replacement item can be shipped back to you. We will also test the item you have returned to confirm that it is defective. If it is not defective, you will be contacted to determine how we should proceed. (Please enclose a note with the return if the product is not defective).
- Option 2 is for an Advance Cross-Ship Replacement RMA. This option is available for most items we sell and is provided at no charge. Ink4Art.com will immediately ship an identical replacement for the item being returned. This replacement option is not available for clearance items, special order items, items that do not have stock available, or for shipping destinations outside the United States.
The following conditions apply to Advance Cross-Ship Replacement RMAs:
Ink4Art.com must be provided with a valid credit card on which an authorization will be placed for the amount of the cross ship invoice. From the date the new invoice is shipped, you have 15 calendar days to return the item this new invoice provides replacement for. Items received back incomplete or altered from original condition may be refused or be assessed for service fees that will be charged to your credit card using the authorization from the cross shipment. Items received outside 15 days, physically damaged, or incomplete will be subject to our standard Return for Refund terms.
Prior to issuing an Advance Cross-Ship Replacement RMA, our staff will do their best to confirm the item is not operating correctly. As we are not onsite, it is not always possible for us to rule out all other possibilities. If we test an item returned from a cross ship RMA and it is determined to be not defective, a 35% handling fee and the cost of the shipping will be charged to your credit card using the authorization from the original cross shipment.
Ink4Art.com provides the Advance Cross-Ship Replacement option as a service to our customers. As long as the item is returned properly and within the time specified, there is no charge for this service.
All return shipments subject to these terms:
Please have the RMA number that you are issued clearly marked on the outside of the package you are returning and include a copy of your original invoice inside the package with the item returned circled. Items must be returned complete, unaltered, and with original product materials and packaging to prevent the possibility of additional fees or possible rejection of the item. ALL RMAs must be returned to Ink4Art.com within the lesser of 15 Calendar days from the date RMA is issued or within 30 calendar days of the original item invoice date. After 30 days from the invoice date, item is subject to Manufacturer's warranty as Ink4Art.com has advertised. Ink4Art brand products are not subject to these terms.
When returning any item, the choice of return carrier is yours. Be aware that the shipping time involved varies with each carrier and choose accordingly not to exceed the return time allowed. You should also insure all shipments as Ink4Art is unable to process or reimburse you for a return shipment lost or damaged while in transit to us. Again, make sure the RMA number is CLEARLY marked on the outside of the package and not blocked by a label or air bill. Shipments without a valid RMA number visible will be refused and returned unprocessed to return address. An RMA attempted for delivery outside the specified time allowed may be refused at the sole discretion of Ink4Art.com.
The following terms and conditions apply to refused orders:
All refused orders will be subject to a 35% restocking fee. Original shipping charges are not refundable. In addition, refused orders will be subject to additional shipping charges incurred in the return and retrieval of the shipment to Ink4Art.com. International orders that are refused will be subject to local taxes, import and export fees, as well as the 35% restocking fee and return shipping costs.
In Store Credits:
An in store credit may be issued for defective product that is outside of its initial 30 day return window. In store credits are tracked manually, so a customer service agent must be contacted via telephone in order to place an order that uses an in store credit balance. In store credits are valid for 1 year (6 months for OEM) from their date of issue.
Entire Contents Copyright 2008 Custom Web Applications, Inc. updated 7/7/2008